Privacy Policy

Last Updated: September 2026

At GangaSagar TOURISM, we respect your privacy and aim to handle your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Information We May Collect

When you contact us, make an enquiry or book a service, we may collect information such as:

  • Name
  • Mobile number
  • WhatsApp number
  • Email address
  • Pickup location
  • Travel date
  • Number of travellers
  • Accommodation requirements
  • Age information where relevant to the service
  • Special travel assistance requirements
  • Payment and transaction information
  • Booking history

We only collect information that is reasonably required for enquiries, bookings and service delivery.

2. Why We Collect Information

We may use your information to:

  • Respond to enquiries
  • Prepare quotations
  • Confirm bookings
  • Arrange transportation
  • Arrange accommodation
  • Coordinate ferry or boat services
  • Provide travel updates
  • Provide customer support
  • Process payments
  • Handle cancellations and refunds
  • Improve our services
  • Meet legal or regulatory requirements

3. Sharing Information With Service Providers

To provide your booking, we may need to share necessary information with trusted service providers such as:

  • Hotels
  • Vehicle operators
  • Ferry or boat operators
  • Local transport providers
  • Tour coordinators
  • Payment service providers
  • Other suppliers involved in your booking

Only information reasonably required to provide the service should be shared.

4. Payment Information

Payments may be processed using banks, UPI, payment gateways or other authorised payment providers.

We do not intentionally store full card details unless such storage is handled by an authorised payment service provider in accordance with applicable requirements.

Customers should never share confidential banking PINs, OTPs or passwords with us.

5. WhatsApp, Phone and Email Communication

When you make an enquiry or booking, we may contact you regarding:

  • Booking confirmation
  • Payment
  • Pickup information
  • Travel schedules
  • Hotel details
  • Ferry information
  • Service changes
  • Customer support

We may communicate through WhatsApp, phone, SMS or email depending on the contact details you provide.

6. Marketing Communication

With appropriate consent where required, we may occasionally share information about relevant packages, pilgrimage tours or travel services.

You may ask us to stop promotional communication at any time.

Booking-related and important service communication may still be sent where necessary.

7. Cookies and Website Data

Our website may use cookies or similar technologies to:

  • Improve website performance
  • Understand visitor behaviour
  • Remember preferences
  • Measure traffic
  • Support website functionality

Third-party services such as analytics or advertising platforms may also use cookies according to their own privacy policies.

8. Website Analytics

We may use website analytics tools to understand information such as:

  • Pages visited
  • General location
  • Device type
  • Browser type
  • Time spent on the website
  • Traffic source

This information is generally used to improve our website and services.

9. Data Security

We take reasonable steps to protect customer information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We may keep booking and customer information for as long as reasonably necessary for:

  • Providing services
  • Customer support
  • Accounting
  • Tax requirements
  • Legal obligations
  • Resolving disputes
  • Maintaining business records

Information that is no longer required may be deleted or anonymised where appropriate.

11. Customer Rights

Depending on applicable law, you may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw certain marketing permissions
  • Raise concerns about how your data is being used

Some information may need to be retained where required for legal, financial or business-record obligations.

12. Children’s Information

Our travel services may be used by families travelling with children.

Information relating to children should normally be provided by a parent, legal guardian or responsible adult involved in the booking.

We do not knowingly collect children’s information for unrelated marketing purposes.

13. Third-Party Websites

Our website may contain links to external websites.

GangaSagar TOURISM is not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policy of those websites before providing personal information.

14. Photos and Videos

We will not intentionally use clearly identifiable customer photos or videos for promotional purposes without appropriate permission.

You may inform us if you do not wish to appear in photographs taken during a group tour or event.

15. Legal Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Protect customers
  • Prevent fraud
  • Protect our legal rights
  • Resolve disputes

16. Changes to This Privacy Policy

We may update this Privacy Policy when required because of changes to:

  • Our services
  • Website technology
  • Business operations
  • Applicable law
  • Privacy requirements

The latest version will be published on our website.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact:

GangaSagar TOURISM
Website: GangaSagarTOURISM.co.in
Phone / WhatsApp: +91 85839 92988

Please use official contact details published on our website when contacting us regarding personal information.